Moorfields Eye Hospital

Moorfields Eye Hospital 2017-07-25 Person 1 5 0

I absolutely agree with the last post in June 2017. I waited in total nearly 4 hours to be seen by 3 Drs (2 of which who were completely out of their depth and seemingly untrained in the basics of healthcare in UK) No intro /no name badges .. Has no one at the hospital heard about the late Kate Granger's campaign 'hello my name is' ? One female doctor ventured her own completely erroneous diagnosis whilst the other doctors were out of the room which was very unprofessional and could have seriously derailed a less seasoned patient. When a serious eye condition was diagnosed by accident whilst looking for the original problem the doctors were talking to each other only and seemingly not one second to explain to me! I was having to ask 'how bad it was' etc whilst they were walking away! Terrible really and if I hadn't got the Internet I would be completely upset this morning ( have managed to clarify the diagnosis on the web) the experienced dr looked rushed and unsettled and felt like even after waiting 4 hours I should just get moving without any real information. I was Just recommended to attend other hospital clinics as if they didn't have time for me. Extremely dispiriting experience all round.

Moorfields Eye Hospital 2017-06-30 Person 2 5 0

From my experience of Moorfields the only good thing that I can say about the Hospital service is the nurses, who are caring. On the other hand the rest has a long way to go before making a stride in being a satisfied place for patients such as not enough experienced doctors around therefore patients with serious conditions having check-ups by inexperienced doctors, having to wait a very long time when you go in for appointments (2-3 hours), Neglecting patient’s treatment until it gets really worse and last of all the worst thing about the Hospital is some doctors are very disrespectful and hardly give you enough time at your appointment or discuss your condition therefore I believe there should be an anonymous questionnaire on the Hospital system for all doctors working at Moorfields given to the patient following their appointments reflecting on the service they received by the doctor who they had their check up with. If one of the doctors receives more than five poor feedbacks he/she should be under review. I strongly believe this would improve the service significantly and make Moorfields a better place.

Moorfields Eye Hospital 2016-11-08 Person 2 5 0

Having used both Moorfields in the City and Moorfields at St Georges in Tooting, I can say they are polar opposites. The one at St Georges is excellent; the staff I encountered were decisive and thorough, which inspires confidence. Unfortunately the opposite is true of the City branch were I waited over a year for a brain scan (which i eventually had at St Georges) that showed a brain tumour. In addition, a member of staff "harvested" my data in a breach of the DPA by taking my number covertly when i specifically said i did not wish to provide my data. I made a complaint but never received a formal response despite being told it would be investigated. My advice - go to the one at St Georges.

Moorfields Eye Hospital 2016-10-10 Person 5 5 0

I would like to totally commend the staff who treated me last Friday (7/10 afternoon) I was a bit astounded by lengthy wait BUT I can now see why . The nurse practitioner – sorry forget his name – super efficient, personable and like a mini doctor almost a pre consultation The doctor Dr Hosam Abdalla – fantastic – great communication skills very good diagnostic skills and very thorough – brilliant example of modern medicine very impressive doctor The wait will be long because the service is perfect how reassuring to know that this hospital provides such great care and service delivery

Moorfields Eye Hospital 2016-08-20 Person 4 5 0

I went in to accident and emergency with an eye infection. I was seen quickly by triage and then a nursing sister, Grace, and then a doctor. The service and care was excellent. I was treated kindly and expertly. Tests, diagnosis, and prescription all done within the hour. Thank you for such professional care and attention.

Moorfields Eye Hospital 2014-05-29 Person 5 5 0

Really impressed with his high level of knowledge and professional manner - Dr Khan

Moorfields Eye Hospital 2013-11-07 Person 4 5 0

I was seen in clinic quickly, and the doctors and nurses were efficient in dealing with my problem. The waiting area (in clinic 5) was, however, very cramped with furniture, and no-one introduced themselves by name or role.

Moorfields Eye Hospital 2013-10-08 Person 1 5 0

This is the worst hospital that I have been to. Extremely poor customer service. The employees/ staff are extremely rude and patronising. The doctors are pressurising. I spent about 7 hours in the hospital, most of the time I was sitting the waiting rooms since I kept on being transferred from departments and doctors. I was given no final decision and was told to come back again. They seem to have no interest in helping patients- just treating us like lab rats for specimen. Extremely INEXPERIENCED doctors. I am extremely dissappointed. I feel much WORSE after going to the Moorfield eye hospital.

Moorfields Eye Hospital 2013-03-28 Person 5 5 0

Excellent hospital.

Moorfields Eye Hospital 2013-03-22 Person 5 5 0

As a colleague, I haven't been looked after by the hospital so feel the above questions are not applicable.