Monklands Hospital 2021-10-01 Person 3 5 0

As a delivery driver who doesn't live in Scotland...I had the pleasure of visiting the a+e department on 29th sept 2021...as I had a blocked catheter..and needed it replacing..(I had everything needed to do so..as I carry a sparedue to the distance driving I do)...I found the lady on reception helpful...I didn't have to wait long to be called through to be seen which I was quite surprised with...the male nurse cant remember his name was a very helpful guy..and tried a catheter flush instead of removal first...he came back to check the flush...but then seemed to get called away...then a very nice young nurse came im with a bladder scanner..cant remember her name but it seemed as she had taken over from the other nurse....(I hope they read this and they will know who I mean).she was very helpful...but I still didn't end up having the catheter replaced..she seemed to know my predicament..but was stopped by whoever was in charge at the time...as per most of the conversation I heard between her and another nurse/sister....bonnet the ward ..as there was one main question asked by the nurse that sticks in my mind...she asked what catheter to put in ?...the English one (which I had with me..my spare)...or a Scottish one ?....now I dont what difference it would make all I wanted was removal and refit.....with mine been blocked...so I initially went to a+e 12.10pm...with a blocked catheter...and left a+e approx 2.30pm...still with a blocked catheter....no different to how I went in...which meant I was having to urinate myself whilst driving if I couldn't get to or find somewhere to pull over..from the hospital..onto Inverness.. then back down to Glasgow through to west Midlands (home)..having the need to go every 35 mins or so..with urine been forced up my uretha past the catheter isn't funny....and I feel the nurse herself felt bad as she did discuss a couple of times with who she had to liase with...but sisters/nurse in charge who are ignorant of these things shouldn't even be in the position...so after nearly 24hours of major discomfort from a blocked catheter which could have been removed and replaced within half hour...(like it was today..friday 1st oct)..back in another hospital in England...you should be totally ashamed of your decision making....(and the catheter was blocked as stated) perhaps next time im in airdrie il drop it in to you so you realise your mistake and sack who ever was in charge of the nurse I had on the day in question..... Best regards.. The delivery driver from England Visit day 30th September (12.10pm)