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11th July 2021


The doctor was very good; clear with what was happening and why I did not in fact need a full hysteroscopy. However, the information sent to me beforehand contradicted itself, and then I had to wait about 45 minutes after my appointment time till I could be seen. Only 1 chair was able to be sat in (ie had been sanitised) when I arrived in the waiting area.

Suggested improvements
You should allow longer than 20 minutes for each hysteroscopy appointment, as they obviously take longer than this time. You should check the information that you send out for accuracy; I was sent details of an appointment to involve ultrasound scans which I had already had at your hospital! The letter also said that I could not bring anyone with me, but most of the other patients had done so and that seemed to be allowed!

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff