Medway Maritime Hospital
Written by a NHS patient
30th April 2021
My wife had to attend the medddoc service after suffering for hours from lower abdomen pain..it got to that extent that the paramedics had to be called and had to administer intravenous analgesic suspecting the worse..following being streamed to meddoc at 12 am , my wife had to wait for 3 hours to be seen ..the doctors had finished their shifts and were walking out ..finally at about 3 am , my wife is called in ..in the mean time, the iv morphine has continued to cause dizziness, mild disorientation and also fortunately calmed the pain in the stomach. Upon calling my wife in , the doctor starts with abusing the patients attending the hospital , as to how inconsiderate they are for not seeing their GP but rather coming in late at night for abdomen pain..She comments on how full the hospital is when obviously meddoc had only 4 patients and seemed very empty ..
further on, she squeezes her tummy to show how uncomfortable the fatty tissue around her tummy makes her and went on talking about her abdomen pain and the episode of loose tummy she had the week before. also, courteously described her family problems including her child being ill with a similar diarrhoea episode...remember , all this happened when my wife is desperate for medical help, hoping that the right people can help her , hoping medway hospital is a reliable place to be.
My wife stops her politely and reminds her that she is the doctor and my wife herself is the patient who needs to do the talking ..The GP ignores the fact and goes on about herself for 30 minutes ..My wife eventually gets up from her seat , dazed and amazed with disbelief that this was happening to her after she suffered with pain for hours and waiting desperately and eagerly for some help ..She says, she surely did not expect a miracle , a scan or a specialist opinion at night , but even some assuring words and a plan of action and a follow up with the specialist clinic would suffice..But alas, the doctor did not once ask my wife of her pain and did not once even examine her ..
Eventually disappointed, frustrated ,my wife rushed out of the OPD mumbling that this is the worst doctor experience she has ever had in her life ..she goes to the receptionist and is denied to see another doctor ..so it was 6 hours of precious time wasted which will serve no purpose ..
The receptionist finally gave the name of the GP which I wouldn't disclose here ..
To summarise, meddoc experience was horrible ..Iwe personally feel its not the place for a patient to be, the doctors invllved were inconsiderate , in experienced..I have heard of doctors who Google search symptoms in front of patients , but this doctor was on another level of incompetence..
This issue will be shared on more platforms so patients are given the respect they deserve and they are treated the right way. if a doctor is incompetent or inconsiderate , then Medway hospital should take strict actions to replace them if not shut down the service ..