Manor Hospital

Manor Hospital 2016-07-14 Person 5 5 0

Last year we lost our son at 19 weeks pregnant and the care and consideration we received was amazing!!! No question was to small and the memory box we received was beautiful! So much thought went in to the memory of our precious angel! We have been fortunate again to be having another baby and the care we are currently receiving is of such a high standard, they are taking my feelings into consideration and making sure my care is amazing!!! I was unsure of the one midwife that came to scan me as I think she scanned me when we lost our angel and it was no problem to get someone else and it was put on my file I would prefer not to see her, she was so understanding!!! They wanted me to move to New Cross but I made the decision to stay at Manor as I don't believe I would receive the fantastic level of care elsewhere.

Manor Hospital 2016-07-08 Person 5 5 0

EXCELLENT CARE AND ATTENTION GIVEN AT ALL TIMES.VERY FRIENDLY WARD STAFF AND NURSING TEAM..

Manor Hospital 2016-07-04 Person 5 5 0

Appointment was on time, dealt with quickly and efficiently

Manor Hospital 2016-06-19 Person 5 5 0

Had my first baby at Walsall Midwifery led unit, and all the staff were amazing and friendly and the unit had such a homely feel. After delivering my baby I then had to be transferred to the manor for stitches of which worried me but on getting there all the staff at theatre & overnight staff looked after me really well and helped me with my baby in anyway possible.

Manor Hospital 2016-06-18 Person 3 5 0

As the writer of a very damning review regarding my fathers treatment on a dementia ward, I would like to leave a more positive review of the surgical ward 11 where my husband has just spent the night. He was admitted to the surgical assessment unit and we had a very long wait of over 10 hours for his procedure to take place. Although we felt this could have been negated by better organisation the staff on the unit were very friendly and helpful throughout our wait. It was a bit rushed before he was taken to theatre for his procedure despite the long waiting time we had when staff, if given the right information, could have taken the required bloods, ECG etc at a more leisurely place. However, once the procedure was complete he was transferred to ward 11 where he was looked after very well. We visited the unit the day after he was discharged to collect his dressings and a staff member redressed the wound while we were there. We were in and out in twenty minutes and we couldn't fault them. Very friendly, very helpful. It is a pity my father wasn't given the same level of care but I feel it is important to leave an honest and fair account of our experience. I also believe in giving credit where it is due so well done ward 11 and thank you.

Manor Hospital 2016-06-09 Person 3 5 0

I arrived with my daughter to the PAU and only one person (Bella), from the 6+ people standing or sitting at the reception desk, had the courtesy and respect to give a smile and welcome us to the ward. Bella was polite and friendly. All staff should be mindful of how children and parents might be feeling when they arrive at the PAU and act accordingly. I don't understand why we were given an appointment time to attend PAU, but then had to wait 30 minutes to be seen by a staff member and then a further hour passed by before being seen by a doctor (for all of 5 minutes). The entire process of taking bloods, having weight checked and a (quick) consultation with a doctor took all of 15 minutes, yet my child was there for 2 hours. In my clinic, if you have an appointment for a certain time, then you are seen at a certain time. I also wasn't happy that the team were having to 'chase' blood results from 8 days prior, and that I had to ask the doctor for the results. On the first day we arrived (last week), my daughter and wife were on the PAU from 11am to 7pm. The wait room was busy and hot - no air conditioning - not really fit for purpose for children who are poorly. In the initial consultation with doctor he had to use the light on his iPhone to look into my daughter's mouth as he could not find a mobile light - so, this is either great ingenuity or a bad representation of resources.

Manor Hospital 2016-06-07 Person 5 5 0

We were treated very well from the paramedics right through. Sindu Hameed, Esther and Dr Harris were professional and caring. A credit to their profession. Felt in safe hands. Such a shame they have to put up with some rude, threatening and ignorant people. Thank you for helping me. Mr Chris Orgill attended 5th June 2016.

Manor Hospital 2016-06-01 Person 1 5 0

SALT team need to be available and on call at all times. Far too many patients being left NBM because the salt team don't turn up, don't respond to being paged by hospital staff and are away all weekend, particularly bank holiday weekends. It's an absolute disgrace that families have to feed their relatives 3 times a day, at risk, because the doctors can neither overrule nor contact the SALT team. Staff on dementia wards clearly have no dementia training and have no knowledge of how to deal with aggressive behaviour. Quite frankly, some staff are guilty of abuse by saying to patients 'how would you like it if I hit you'. Dementia training is vital on these wards. Patients from challenging behaviour units with daily one to one 24 hour care should be given same level of care in hospital. The care plan should reflect this. Sides on beds should not be used to restrain patients who try to climb out of bed, they have further to fall, one to one care should be given where necessary. Staff should take time to encourage and feed patients not just take away uneaten food. In one week only one care assistant was seen to be doing this. There should be staff on the ward at all times, the majority of times there was no one available for hours. Staff need to make relatives welcome rather than feeling a nuisance when asking for help. Dignity for patients is not always observed. My dad was found to be almost naked at visiting time, a clear lack of care. In the whole week, we met one Doctor who was happy to discuss at length my Dad's treatment. Consultants should be available to speak with relatives of dementia patients without having to make an appointment, after all they cannot speak for themselves. It should be identified at the outset if a patient is bed bound or not before writing it up over a patients bed. Staff need to ensure they contact relatives or care home staff before assuming a patient is bed bound. When attempting to tube feed a dementia patient it should be confirmed the hospital has the relevant equipment to stop a patient pulling out a feeding tube. In our opinion, for every one good member of staff there were five bad. Where is the training and expertise from these people who are supposed to be professionals? Staff do not make you feel welcome even though relatives are doing the majority of care on dementia wards, however, if they cannot cope with a patient staff seem happy to call relatives and ask them to come to the hospital to deal with the problem. They seem to want it both ways, they don't want relatives there unless it suits them!

Manor Hospital 2016-05-27 Person 5 5 0

The staff were amazing perhaps extra pillows :-).

Manor Hospital 2016-05-27 Person 0 5 0