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1 2 3 4 5
Written by a patient
9th June 2020


On entry to the hospital via the Eye hospital entrance was fine, however, it was evidence that staff weren't keeping 2 meters apart, which worried me. It was a different story when I finally arrived at ERCP. The ERCP team were outstanding, everyone was thorougher in the way I was treated, both before and after my procedures. Richard Hammonds is an amazing consultant, who listens and responds in a positive manner. His explanation of my procedures were precise and informative; keeping me engaged with interest and anticipation. Covid-19, has proved problematic, in terms of cleanliness and therefore, waiting for the theatre rooms to be ready and the recovery area bays kept 2 meters apart, were exhausting at times waiting and therefore the staff were able to positive engage in conversation, which put my mind at ease. However, the ERCP had systems in place for all scenarios. The only point of reference I would suggest is that, when I started to get re-dressed; there was nowhere for me to sit comfortably and wait for my husband to pick me up; as I remained in the recovery room on a chair that was found for me. I felt unwanted and alone. I didn't really want to be surrounded by other patients recovering from their procedures. Perhaps one or two chairs could be placed against the back wall in situ.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5