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Written by a patient
11th June 2020


I has just a few experiences (luckily) with the hospital, a couple of them during the COVID-19 situation. I must admit that the bad reputation of the UK health system is very well-deserved, unfortunately. Personnel and doctors mainly stick to standard protocols and guidelines, do not go beyond those, and seem not to be capable to interpret data and symptoms, adapt to the specific patient. They do not learn from experience and from other countries and are not humble enough to see that other countries are doing much better. After all, the UK is still one of the country worst handling the pandemic (data and figures speak for themselves). I must tell that there is a sort of efficiency, however, especially in my second experience during the pandemic, there is a worrying lack of humanity and too much arrogance. A suffering person is just left by themselves, unless their conditions are very serious. Some staff are more kind, a majority less....some not polite at all. For instance, at the triage, a Gregory or Greg or something like that was rude, either almost insulting or just very odd....he recorded something I have never said and his observations were also contradicted by his colleagues and doctors. I think that more capable, competent and polite person should be employed. In general, I was feeling too unwell, so I was not able to complain, but the lack of humanity and politeness was remarkable in my humble opinion.

Recommend
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Dignity/Respect
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Involvement
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Information
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Cleanliness
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Staff
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