manchester-royal-infirmary

Manchester Royal Infirmary

Corbbett House, Oxford Road, Manchester, England, M13 9WL
 
1 2 3 4 5 62 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
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Cleanliness
1 2 3 4 5
Staff
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Reviews

Showing reviews for the last 12 months, Show all reviews
 
 
1 2 3 4 5
Written by a carer
10th July 2020

my husband was admitted for liver surgery 18 months ago we attended surgery school which was a lie from start to finish do not believe a word you are told if you go He was in hdu for 48 hours then transferred to ward 11 never again not one member of staff informed me that he had been rushed back to theatre and when i went to visit i was shocked to see him in that state The staff had no care in them they more bothered they were going to be off duty late He was given a chicken dinner to eat 3 days post op which he could not eat and that was still on his bed side table 5 days later when i was that disgusted i took him home As a retired nurse i was disgusted this is the state of nursing today

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Dignity/Respect
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Written by a patient
11th June 2020

I has just a few experiences (luckily) with the hospital, a couple of them during the COVID-19 situation. I must admit that the bad reputation of the UK health system is very well-deserved, unfortunately. Personnel and doctors mainly stick to standard protocols and guidelines, do not go beyond those, and seem not to be capable to interpret data and symptoms, adapt to the specific patient. They do not learn from experience and from other countries and are not humble enough to see that other countries are doing much better. After all, the UK is still one of the country worst handling the pandemic (data and figures speak for themselves). I must tell that there is a sort of efficiency, however, especially in my second experience during the pandemic, there is a worrying lack of humanity and too much arrogance. A suffering person is just left by themselves, unless their conditions are very serious. Some staff are more kind, a majority less....some not polite at all. For instance, at the triage, a Gregory or Greg or something like that was rude, either almost insulting or just very odd....he recorded something I have never said and his observations were also contradicted by his colleagues and doctors. I think that more capable, competent and polite person should be employed. In general, I was feeling too unwell, so I was not able to complain, but the lack of humanity and politeness was remarkable in my humble opinion.

Recommend
1 2 3 4 5
Dignity/Respect
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1 2 3 4 5
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Written by a patient
9th June 2020

On entry to the hospital via the Eye hospital entrance was fine, however, it was evidence that staff weren't keeping 2 meters apart, which worried me. It was a different story when I finally arrived at ERCP. The ERCP team were outstanding, everyone was thorougher in the way I was treated, both before and after my procedures. Richard Hammonds is an amazing consultant, who listens and responds in a positive manner. His explanation of my procedures were precise and informative; keeping me engaged with interest and anticipation. Covid-19, has proved problematic, in terms of cleanliness and therefore, waiting for the theatre rooms to be ready and the recovery area bays kept 2 meters apart, were exhausting at times waiting and therefore the staff were able to positive engage in conversation, which put my mind at ease. However, the ERCP had systems in place for all scenarios. The only point of reference I would suggest is that, when I started to get re-dressed; there was nowhere for me to sit comfortably and wait for my husband to pick me up; as I remained in the recovery room on a chair that was found for me. I felt unwanted and alone. I didn't really want to be surrounded by other patients recovering from their procedures. Perhaps one or two chairs could be placed against the back wall in situ.

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Written by a patient
14th April 2020

I found all the staff on ward 7, HDU and a short stay on ward 12 very helpful, caring and supportive. And many thanks to all the Drs and nurses.

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Written by a patient
25th March 2020

Operation went really well good clean environment all staff friendly and helpful

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Written by a patient
19th March 2020

I had my Operation at Trafford General Hospital, my after care appointments are at MRI , what a fantastic team, thankyou.

Recommend
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Dignity/Respect
1 2 3 4 5
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Written by a carer
28th February 2020

My husband was on Ward 7 HPB for over four weeks from December to January 2020. The treatment he received was wonderful and all the staff no matter their grade went out of their way to go that little bit further than one would normally expect. Tehseen the ward manager has her finger on the pulse and knows just what is happening at all times. When my husband had to be rushed back in on two occaisions after home leave the staff were so professional making a difficult situation easier for myself and my husband. This ward is a credit to Manchester Royal Infirmary and the NHS in general. I am a nurse myself but rarely have I ever seen such team work. Thank you all.

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Written by a member of staff
11th January 2020

Lack of healthy canteen. Staff are good but terrible transfer time and lack of facilities

Recommend
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Written by a patient
10th January 2020

All the staff at MRI were very caring and work extremely hard to ensure that you are fully informed about all aspects of your care. The HDU team in particular are so supportive to both patient and relatives and keep you fully updated with your recovery progress. My husband and I both attended the Surgery School prior to my operation and found this very helpful and informative particularly in relation to pre-op fitness and the visit to HDU. The only downside was the long length of time(in excess of 7 hours) waiting for medication on the day of discharge, eventually one of the ward nurses personally went to the pharmacy to collect it, due to the length of time I had been waiting.

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Written by a patient
8th January 2020

Great dedicated, friendly & helpful staff on HPB Ward 7. They showed respect to all patients. They had time to answer any concerns that I had during my eight days as a patient. Patients were outgoing too that one lady & I became friends during my stay which made it enjoyable.

Recommend
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