Maidstone Hospital

Maidstone Hospital 2021-05-05 Person 4 5 0

The staff are always kind and helpful and willing to listen to you if you ask.

Maidstone Hospital 2021-03-02 Person 5 5 0

I had to visit A&E today and the service was absolutely amazing. Such friendly committed staff. Thank you

Maidstone Hospital 2021-02-14 Person 4 5 0

My mum was treated in emergency care at Maidstone Hospital on 12th February. We had phoned 111 first and she had been given an appointment to go i as she had a possible break to her arm and was in a lot of pain following a fall in the house. Everyone was very friendly and supported my mum very well. We had the intial assessment, a visit to x ray and also the fracture clinic. We were there for about 3 hours from start to finish and found everyone very friendly and supportive despite the pressure they must have been under. Thank you for your kindness.

Nothing

Maidstone Hospital 2021-01-15 Person 5 5 0

My 80 year old mum was discharged today from the Lord North Ward after two stays, one following her cancer diagnosis and then again again other complications. I cannot say enough about the quality of care she received. The Acute assessment unit saved her life, following a massive internal bleed and now only 15 days later she is coming home. My mum was close to giving up but the staff didn’t let her give in. Thank you everyone for everything. We will never forget want you have done for her.

Nothing - some days we were promised a call back and no one did but we know how busy you are all. When it mattered you called us and even spent up to 45 mins on the phone with us.

Maidstone Hospital 2020-10-23 Person 5 5 0

Care was very good but I think arriving at hospital at 07:30 and not going to theatre until 12:30 is not very good especially as I had fasted since midnight.

Maidstone Hospital 2020-08-11 Person 5 5 0

I had an eye surgery done by MR Bates and his team in the 10th August 2020, this was during the Coved-19 pandemic, from the time I entered the hospital I was treated with care, understanding and felt completely safe. It was a very hot day 31 degrees and at no time did the staff make me feel I was in the way during the heat. From the pre op staff, theatre staff, MR Bates and his team were all dressed in full PPE and it must have been unbearable for them but they still treated me with dignity and care. I honestly cannot fault this hospital from my first consultation. Well done everyone and a huge thank you from me

Maidstone Hospital 2020-07-18 Person 5 5 0

I took my 4 year old son in to A&E as he had slipped on the slide in the garden and landed awkwardly on his arm. We went straight to A&E where we had our temperatures checked on arrival and then taken through to the waiting room. We were seen by Michelle Booth who was outstanding. She was managing the clinic on her own and took such good care of my little boy who had broken a bone in his elbow. She was gentle, kind and very thorough with the care of my son, I can not recommend her enough!!

Maidstone Hospital 2020-03-12 Person 4 5 0

I attended A&E on a Sunday for the minor injuries unit. Although very busy the staff remained consistently calm,friendly and professional. Minor injuries were treated in a separate queue, although this was not obvious, and I was treated more quickly with a supply of antibiotics than I would otherwise have done.

Maidstone Hospital 2020-03-05 Person 5 5 0

I had had a very bad experience at another hospital when I first had cancer 5 years ago. I was extremely anxious regarding treatment as I had lost my confidence. My experience of 12 radiotherapy treatments was made easy due to the caring and friendly staff. Both Reception staff were welcoming and friendly and a male member of Staff and one of the Reception Staff were outstanding. I would and will thoroughly recommend Maidstone Hospital. I wish I lived nearer as it would be my hospital of choice.

Maidstone Hospital 2020-02-02 Person 3 5 0

My partner was an inpatient on Pye Oliver Ward for two days and she experienced some brilliant care but also some shockingly bad care. I came to visit on Saturday (1st Feb) morning and she was in a bad state, her fluids had been turned off but not replaced, an empty bag was left hanging. She had had no pain relief since 4am. She had been left a cup of tea on a table she could not reach. When I raised this to a senior nurse at the nurses station, I was told, with no apology that my nurse was down the other end of the ward. We also then had an HCA with a terrible attitude, put her head round the door of the cubicle and in a very defensive manner basically question why I was asking that things hadn't been done. She said pain relief was only given if you 'asked for it'. I explained my partner was in so much pain she could hardly talk but she said 'I have spoken to her' We were simply asking for very basic care and it wasn't being provided, this should not have been questioned. Her bed was off its brakes and at an angle, sheets all over the place. It was very upsetting to see. I am a Ward Manager myself and I know the pressures staff are under but the very basics were not being provided here and this concerned me. Alongside this staff attitudes were at times appalling. I will be contacting the Ward Manager directly and taking this further, as the level of care we experienced, was a concern. I had also raised that at 9am she needed a new cannula, the one she had had tissued, it was eventually replaced at 12pm and fluids restarted. I understand that my partner may not have been as unwell as other patients but again this is very basic care not being delivered.