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Written by a family member
15th January 2021


My 80 year old mum was discharged today from the Lord North Ward after two stays, one following her cancer diagnosis and then again again other complications. I cannot say enough about the quality of care she received. The Acute assessment unit saved her life, following a massive internal bleed and now only 15 days later she is coming home. My mum was close to giving up but the staff didn’t let her give in. Thank you everyone for everything. We will never forget want you have done for her.

Suggested improvements
Nothing - some days we were promised a call back and no one did but we know how busy you are all. When it mattered you called us and even spent up to 45 mins on the phone with us.

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff