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Written by a NHS patient
25th March 2025


The Peggy Wood Breast Care Centre is awful. Running so late, The staff decided it was lunchtime at 11.00 am when it was my appointment for a lump in my breast. The staff called me to a waiting area and then decided, that they couldn't be bothered to deal with any more patients. They were laughing and joking with each other and discussing holidays. The conversation was so loud, I knew that one of them was s going to Portugal and the other ones daughter wants to go on holiday. It was like a scene in a school, They did not care I was still awaiting my ultrasound. I kept asking for over half an hour while I was going in. They rudely ignored me and carried on with their chatting and holiday plans. This is a cancer ward and most women are worried out of their minds, but these lot did not have any respect for the patients. So after 45 minutes I left and another nurse said let's talk to the doctor. So I went in to see the doctor who asked me if I had my ultrasound yet. I said no. He then decided he would give me antibiotics, although he did not know what it was. He rang three doctors because I'm allergic to a lot of antibiotics. He then said you need a mammogram as your last one was in 2023. Incorrect. So I had another mammogram and then went back to see the doctor. Who then said you needed to have an ultrasound, but now they were closed. Can I come back on another day.….no You get much better service at the London hospitals, seriously do not bother. I am not going back and the NHS wonder why women don't get their breasts checked...look no further than Maidstone Cancer Breast Care Centre.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe