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14th February 2021


My mum was treated in emergency care at Maidstone Hospital on 12th February. We had phoned 111 first and she had been given an appointment to go i as she had a possible break to her arm and was in a lot of pain following a fall in the house. Everyone was very friendly and supported my mum very well. We had the intial assessment, a visit to x ray and also the fracture clinic. We were there for about 3 hours from start to finish and found everyone very friendly and supportive despite the pressure they must have been under. Thank you for your kindness.

Suggested improvements
Nothing

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff