Share review of Maidstone Hospital

Maidstone Hospital 2020-02-02 Person 3 5 0

My partner was an inpatient on Pye Oliver Ward for two days and she experienced some brilliant care but also some shockingly bad care. I came to visit on Saturday (1st Feb) morning and she was in a bad state, her fluids had been turned off but not replaced, an empty bag was left hanging. She had had no pain relief since 4am. She had been left a cup of tea on a table she could not reach. When I raised this to a senior nurse at the nurses station, I was told, with no apology that my nurse was down the other end of the ward. We also then had an HCA with a terrible attitude, put her head round the door of the cubicle and in a very defensive manner basically question why I was asking that things hadn't been done. She said pain relief was only given if you 'asked for it'. I explained my partner was in so much pain she could hardly talk but she said 'I have spoken to her' We were simply asking for very basic care and it wasn't being provided, this should not have been questioned. Her bed was off its brakes and at an angle, sheets all over the place. It was very upsetting to see. I am a Ward Manager myself and I know the pressures staff are under but the very basics were not being provided here and this concerned me. Alongside this staff attitudes were at times appalling. I will be contacting the Ward Manager directly and taking this further, as the level of care we experienced, was a concern. I had also raised that at 9am she needed a new cannula, the one she had had tissued, it was eventually replaced at 12pm and fluids restarted. I understand that my partner may not have been as unwell as other patients but again this is very basic care not being delivered.