maidstone-hospital

Maidstone Hospital

Hermitage Lane, Maidstone, Kent, England, ME16 9QQ
 
1 2 3 4 5 78,361 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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Page 1 of 257
 
1 2 3 4 5
Review of Emergency Care Centre, written by a patient
12th March 2020

I attended A&E on a Sunday for the minor injuries unit. Although very busy the staff remained consistently calm,friendly and professional. Minor injuries were treated in a separate queue, although this was not obvious, and I was treated more quickly with a supply of antibiotics than I would otherwise have done.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
5th March 2020

I had had a very bad experience at another hospital when I first had cancer 5 years ago. I was extremely anxious regarding treatment as I had lost my confidence. My experience of 12 radiotherapy treatments was made easy due to the caring and friendly staff. Both Reception staff were welcoming and friendly and a male member of Staff and one of the Reception Staff were outstanding. I would and will thoroughly recommend Maidstone Hospital. I wish I lived nearer as it would be my hospital of choice.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Review of Pye Oliver, written by a family member
2nd February 2020

My partner was an inpatient on Pye Oliver Ward for two days and she experienced some brilliant care but also some shockingly bad care. I came to visit on Saturday (1st Feb) morning and she was in a bad state, her fluids had been turned off but not replaced, an empty bag was left hanging. She had had no pain relief since 4am. She had been left a cup of tea on a table she could not reach. When I raised this to a senior nurse at the nurses station, I was told, with no apology that my nurse was down the other end of the ward. We also then had an HCA with a terrible attitude, put her head round the door of the cubicle and in a very defensive manner basically question why I was asking that things hadn't been done. She said pain relief was only given if you 'asked for it'. I explained my partner was in so much pain she could hardly talk but she said 'I have spoken to her' We were simply asking for very basic care and it wasn't being provided, this should not have been questioned. Her bed was off its brakes and at an angle, sheets all over the place. It was very upsetting to see. I am a Ward Manager myself and I know the pressures staff are under but the very basics were not being provided here and this concerned me. Alongside this staff attitudes were at times appalling. I will be contacting the Ward Manager directly and taking this further, as the level of care we experienced, was a concern. I had also raised that at 9am she needed a new cannula, the one she had had tissued, it was eventually replaced at 12pm and fluids restarted. I understand that my partner may not have been as unwell as other patients but again this is very basic care not being delivered.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Review of Pye Oliver, written by a patient
9th January 2020

Ok

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Review of Pye Oliver, written by a carer
9th January 2020

Ok

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Review of Pye Oliver, written by a carer
9th January 2020

All the staff is excellent, they are friendly and they make patients happy and positive.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Review of Emergency Care Centre, written by a patient
27th December 2019

I was very impressed at the huge team of professionals working at midnight on boxing Day.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a carer
26th December 2019

My Father spent time in Whatman ward and the staff there were brilliant and so kind to all the patients, in particular Alexandra who always had a smile on her face and a kind word to the patients, she is a credit to a Maidstone Hospital.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
17th December 2019

Always treated with dignity and respect in every department I am being treated under which is Urology and Oncology by also pre op. Wonderful nurses and consultants cannot fault any of them. They have kept me alive for the last 18 months and probably longer I hope as I am remain positive with my cancer treatment. God bless you all.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a carer
4th December 2019

The hospital was fine as expected

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
 
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Resources

Short link to review Maidstone Hospital: http://iwgc.net/eb4ic