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Llandough Hospital
2018-02-18
Person
1
5
0
Written by a patient
Written by a patient 18th February 2018
I attended day surgery Friday for a procedure, was told to be on the ward before 7.30am but it wasn't even open and there was no where to wait apart from a cold corridor with no seating area. The lifts wernt working to transport patients so there was huge delay BUT LOVELY COFFEE SHOP AND RESTAURANT LOL!! Staff were very rude and unattentive and Was even told not to lie on the bed by a rude health care support worker. I'm ill and feeling sick but not aloud to lie down .... very confusing. Was not told anything about my operation i.e. how it went, how long it lasted or aftercare just sent on my way once I had woke up even though I was in agony and not fully alert . Was left on on my own for 45 minutes after coming round from my operation in pain and needing the toilet. Money should be spent on staff and manners not coffee shops and art galleries!! Overall a very traumatic experience and still suffering now , sort it out llandough. Been in and out of hospital since November and have never been treated in this way . The heath have a lot more compassion and professionalism!