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Written by a patient
18th August 2015

Vascular clinic that ran 3 hours late. No one apologised. No-one kept any of us informed. No-one cared at all that several of us were very old, and sitting on those uncomfortable chairs for 3 hours will take many days to recover from. This was appalling care. I did feel sorry for the receptionist, who staff and patients were giving a hard time to.

Recommend
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Dignity/Respect
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Involvement
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Information
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Cleanliness
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Staff
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