Lister Hospital 2016-08-04 Person 1 5 0

I'm still in treatment as an outpatient for a minor injury, but at this point I feel the urge to comment on the lack of cleanliness and organisation. Out of three appointments two were delayed (the doctor/member of staff has been held up or called away); my file was lost (or at least not available) on the third appointment; the tape needed for fixing my splint was not to be found; the doctor - instead of apologizing for the delay - reassured me that I had a good excuse for being late at work (I do not need excuses for being late, if anything I need someone to do my work if I spend the morning waiting for a doctor at the hospital despite having an appointment!). To make matters worse: when waiting for the doctor/member of staff to be available, there is plenty of time to notice the lack of cleanliness: the ceiling is absolutely filthy! In an environnement that is supposed to be sterile or at least not contaminated, the obvious lack of maintenance of air conditioning/ventilation is shocking - and scary! If I had a choice: I would not choose to be treated at Lister!