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Written by a patient
21st November 2017


The injury could have been life-changing, impacting even the most basic tasks. 'Thanks' feels inadequate given the circumstances, but sincerely thank you to the whole team for giving back to me the normal use of my hand. What you call a day job is remarkable to me. I regret that I do not remember all the names. The (I think South African?) anaesthetist and the lady assisting with my block were as kind as they were skillful. The surgical team were fantastic - I actually slept through much of the procedure, such was the atmosphere of calm confidence.. The anaesthetist came through, mid-surgery, at the shift change and had a quick chat in theatre. The nursing staff before surgery and in dressing reviews were personally caring - there was no sense of 'production line' despite always busy clinics. They were careful with the wound and conscious of comfort. Sam, my physio, was brilliant. The ladies in the splint area were a great team and a pleasure to deal with. Procedures were much in evidence - constant checking of my details on all visits. And in particular pre-surgery when every person asked me what I was having done, to which hand etc. Ward reception were warm and several recognised me by the end, which was great (but always checked details). As an aside it's a depressing but necessary step to be handed a 'dont abuse the staff' leaflet at the outset - just unthinkable that staff have to deal with that. My care sat across several teams and staff were careful to help with the interfaces - often coming with me to the next team to seek appointments at roughly similar times, which makes a big difference (eg physio/splint/dressing). It felt like a well-oiled machine (safe and with good control systems), made to work by a fantastic team with clarity of purpose and pride in what it does. Really, really appreciated.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff