leeds-general-infirmary

Leeds General Infirmary

Great George Street, Leeds, England, LS1 3EX
 
1 2 3 4 5 80,335 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

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1 2 3 4 5
Written by a patient
4th February 2020

everything was spot on

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
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1 2 3 4 5
Written by a patient
11th September 2019

Apart from one HCA on the ward, the care I received was fantastic. All the nurses were great . The ward manager for Spinal Care was extremely understanding and helpful. The wards were just Spotless. The hospital cleaning staff were exceptional .

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
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1 2 3 4 5
Written by a patient
6th September 2019

Excellent food, care from all staff on all level.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
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1 2 3 4 5
Review of Radiology Paeds - Clarendon Wing (4258), written by a family member
12th August 2019

Hello Please could you take this on board as I am not happy with the whole experience today I had to endure with my grandson. I went along with my daughter to a hospital appointment to see if my grandson gland has grown any bigger on his neck who is only 2 and a half years of age. We where left not knowing if the clinic was behind or if we had been forgotten about. I would definitely say the later one. After I went to see about his appointment the lady said I will go check and confirmed we where next. No one had said if there was a problem with the appointments. We went in a very small room to be left waiting again for 10 minutes to be seen which was very hot. When the lady come out to see us. There’s no introduction or hello just what have you come for! I could tell the lady was in a bad mood straight away. She then tried to speak over my grandson mother as if she knew nothing. He has had this lump for over 2 years. The lady continued to be aggressive in her tone. Then I asked her name which she replied Terri she in her 50s I did say I was not happy with the attitude and would be saying something about it. I have never had an experience like this especially from a hospital. This might be trivial to you but I will not recommend coming to the LGI on the experience we have had. I will definitely be going back to harrogate hospital. Kindest regards Mrs Hargreaves.( Joshua Michael waite grandma)

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
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1 2 3 4 5
Written by a patient
23rd April 2019

Having been here twice, I have been directed to the the wrong ward twice. There are no “helpers” to guide you around the hospital, only one help desk. When we arrived although two people were behind the desk, one totally ignored us and the other sent us 20 minutes out if our way. When I arrived to the first place directed to, the receptionist just handed me a map of where to actually go whilst briefly stopping her chat with s colleague about her night out. Obviously this happens a lot! When I eventually got to the correct location, I explained why I was slightly late and I was told “yes it happens all the time “. Not a great impression.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
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Review of Vascular (Radiology) - Jubilee Wing (4505), written by a patient
27th December 2018

very polite staff in both A+E reception and diagnosis, also x ray.

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Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
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1 2 3 4 5
Written by a patient
18th December 2018

Great care the hole of my stay.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
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1 2 3 4 5
1 2 3 4 5
Written by a patient
24th October 2018

good hospital would recommend to anyone exelent surgeon and nursing staff

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
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Written by a patient
16th October 2018

Every front line member of staff was excellent with me. Professional, caring and empathetic. The administrative side of my experience was, however, quite the opposite. Lots of time spent waiting around for paperwork, in particular reports that I know had been sent by my GP but could not be located. Follow up appointments were a nightmare, my consultant said I needed a follow up appointment and immediate physiotherapy, for which he said he would make an immediate referral. After two weeks I had heard nothing and I spent the next month with daily phone calls and even faxing the office to try and get these appointments. First there was no record of any referrals and then eventually I did get the appointment, however this was some six weeks after I was supposed to start physiotherapy which may well have damaged my long term recovery chances.

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Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
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Review of Neuro ICU & HDU L06/L07 (0682), written by a patient
3rd October 2018

both L07&Ward 24 TEAM WORK,LISTEN,RESPECT,TALK,COMMON SENSE,PATIENCE,NEED,SAME HYMN SHEET&TRUST Come to Mind Being a retired nurse[41yrs] It was difficult to accept being on the receiving end.I think one of the key points being (HAVING YOUR INDEPENDECE TAKEN AWAY} comes to mind I was trained to accept 98% was top marks the explanation being without the 2% buffer you could get complacent ieGODS GIFT & you had nothing else to learn " i wish" To both wards IMPROVEMENT! Im not sure how you improve on near PERFECTION !!!! YES I DO I AM STILL HERE TO FILL THIS FORM IN Great team work Everyone one needs paying for a job they do but without the extra unpaid care many more people would die .Under no illusions ive got the close call down to hours. But id like to know who the barber was? ive never had a parting on the right before Ha Ha perhaps a notice board for visitors displaying comments like this may take the heat off staff ie nurse said eg theyed get me a drink but that was an hr ago unaware said nurse had prioratised eg saved someones life as long as staff never promise something they cant deliver ,YOU CANT BETTER PERFECTION!!!!!!!! Denise

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Resources

Short link to review Leeds General Infirmary: http://iwgc.net/eb4f6