Great George Street, Leeds, England, LS1 3EX
Every front line member of staff was excellent with me. Professional, caring and empathetic. The administrative side of my experience was, however, quite the opposite. Lots of time spent waiting around for paperwork, in particular reports that I know had been sent by my GP but could not be located. Follow up appointments were a nightmare, my consultant said I needed a follow up appointment and immediate physiotherapy, for which he said he would make an immediate referral. After two weeks I had heard nothing and I spent the next month with daily phone calls and even faxing the office to try and get these appointments. First there was no record of any referrals and then eventually I did get the appointment, however this was some six weeks after I was supposed to start physiotherapy which may well have damaged my long term recovery chances.
both L07&Ward 24 TEAM WORK,LISTEN,RESPECT,TALK,COMMON SENSE,PATIENCE,NEED,SAME HYMN SHEET&TRUST Come to Mind Being a retired nurse[41yrs] It was difficult to accept being on the receiving end.I think one of the key points being (HAVING YOUR INDEPENDECE TAKEN AWAY} comes to mind I was trained to accept 98% was top marks the explanation being without the 2% buffer you could get complacent ieGODS GIFT & you had nothing else to learn " i wish" To both wards IMPROVEMENT! Im not sure how you improve on near PERFECTION !!!! YES I DO I AM STILL HERE TO FILL THIS FORM IN Great team work Everyone one needs paying for a job they do but without the extra unpaid care many more people would die .Under no illusions ive got the close call down to hours. But id like to know who the barber was? ive never had a parting on the right before Ha Ha perhaps a notice board for visitors displaying comments like this may take the heat off staff ie nurse said eg theyed get me a drink but that was an hr ago unaware said nurse had prioratised eg saved someones life as long as staff never promise something they cant deliver ,YOU CANT BETTER PERFECTION!!!!!!!! Denise
The care my mother received was outstanding! They treated her with kindness and dignity at all times. Every member of staff who we met from the Paramedics, nurses, Dr's, radiologist, Clinical support workers, reception staff, domestic staff were the kindest and caring people I have met in a long time. They are all a credit to our NHS! Thank you for all the kindness and care you all gave