Kingston Hospital 2017-02-09 Person 4 5 0

I was referred to kinngston via 111. I saw the out of hours GP, was transferred to A&E and then referred on for further diagnostics / treatment. The care and service I received throughout the whole experience was excellent. Having had to revisit A&E several times for further blood tests, I always felt the time i spent waiting was reasonable and as though action was being taken during those periods. I was offered an appointment in the clinic very soon. Mr Deguara's secretary was very helpful. I would add it was difficult to find the right place to call at first but was probably a more perisistent patient because I am an NHS admissions manager. As I work for the NHS I expected to wait a while in clinic but it is unfortunate both times I waited around an hour before being seen. All other diagnostic tests and my pre-op assessment ran smoothly. I felt well prepared on the day of surgery and appreciated the surgeons and anaesthetist coming to see me beforehand. The ward and nursing staff were great during my overnight stay. The only slightly negative feedback I would give is that having to transfer myself from trolley to ward bed following abdominal surgery is not ideal. I was still groggy from the GA but remember it was upsetting and painful at the time. Other than that the ward was organised, clean and I was discharged in good time the following day. I have now been discharged back to my GP and will be writing this in a letter of thanks to the team and all departments involved!