Written by a NHS patient
11th April 2021
I was supposed to have injections in my spine for osteoarthritis in the pain clinic but they kept messing me around with appointments.
The person booking the appointment told me to come at the wrong time and it was important because I had a COVID test 3 days before to protect the hospital from further infection.
We agreed to try again. On the Saturday I received a letter that my COVID test was on Friday and my procedure Monday. As it was too late for the COVID test as Friday had past, I could not attend for my procedure.
They really do not know what they are doing. I almost died a few years previously when I should have been in Kingston Hospital ICU with heart failure - pulmonary embolism - cardiac thrombos - double pneumonia.
They kept sending me home despite a junior doctor diagnosing me with PE. One doctor told me to ‘go home and drink some water’.
Not a safe environment but they always award themselves 5 stars.