King's Mill Hospital 2018-08-07 Person 4 5 0

I visited the endoscopy unit and the overall experience was excellent. The nurse who admitted me had recently transferred from elsewhere and had a lovely manner both informative and reassuring. My only concern was that the 'nurse in charge' that day came to speak to a patient sat next to me (as the patient had been waiting 2 hours over the time she was originally planned) about a problem with the list. The nurse was clearly stressed, did not say who she was, initially approached me by mistake, was abrupt, had her tunic on inside out and spent the short amount of time explaining that everyone else had made a mess that she would have to clear up. Very disappointing as everyone else from admission, through treatment and during recovery were brilliant. I would be happy to use this hospital and unit again as one misguided staff member has not tarnished my view of this otherwise excellent department