kings-mill-hospital

King's Mill Hospital

Mansfield Road, Sutton-in-Ashfield, Nottinghamshire, England, NG17 4JL
 
40,414 reviews

Reviews

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff

Reviews

 
« 1 2 3 4 5 6 7 »
Page 1 of 2976
 
Written by a NHS patient
22nd February 2024


I took my father in law to Kings Mill to be treated for lung cancer. The entrance was surrounded by people smoking. Every time I go there are people smoking outside & we have to walk through smoke to get inside.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe
 
Written by a NHS patient
23rd December 2023


13/10/23 Mother admitted to KMH through A&E 14/10/23 Admitted to EAU where I spoke with nurse, raising the fact that she was confused and did not recall what had happened, explained more about home circumstances 17 or 18/10/23 I spoke at length with the advanced nurse practitioner on RSU, explained alcohol use, explained not eating properly, home circumstance, also discussed my concerns with mental capacity, also stated I have raised mental capacity as an issue during the September admission and the July admission. Between 17/10/20 and 26/10/2023 every time I visited, which was virtually daily, I spoke with a nurse in RSU, regarding what my mother was eating, how she was, what was happening, mental capacity and confusion. 22/10/23 I raised a concern on the ward that my mother's right leg was massively swollen and hot. A nurse had a look and called a doctor. The doctor assured me it could not be a DVT as she was taking blood thinners, at that point I mentioned that she has been taking blood thinners for the past ten years and had just been admitted with further PE’s. I would expect that to be known, especially on RSU. A scan was carried out in the following days and the kidney abscess was discovered. 26/10/23 I had a discussion with the doctor and a consultant from Urology and it was agreed that the move to City would be made for the draining of the abscess as it would be safer. During the stay at City Hospital (26/10/23-02/12/23) several CT scans were performed, and I was informed that a DVT had been discovered in the right leg and further PE’s. I had also seen notes written during the stay in City where I discovered that my mother was now doubly incontinent, her mobility was diminished, and she was periodically still using oxygen. 03/12/23 I visited KMH, ward 31, where I found my mother to be disoriented, unaware of her location, still not eating properly. I wrote a list of the menu items she liked, with her input to attempt to stop her living off two bowls of tomato soup every day. My mother was in bed, at 3pm, and clearly confused. 04/12/23 I received a telephone call from a physiotherapist who informed me that my mother was up and walking about and he was going to arrange for a second frame to be available for her use upstairs at home, he said she was completely aware of her surroundings, breathing was fine, and she was good to go home. I rang the ward, where I could not get an answer regarding the DVT and PE’s and was passed on to the Discharge team, after a lengthy conversation, where we both were bemused at the sudden and momentous change in health and mobility, it was agreed (reluctantly on my part) that discharge would be set for 07/12/23. The lady in Discharge was not made aware of the continence issues, so the proposed two daily visits were not sufficient, so four were to be arranged. That evening I contacted PET via email, where I raised several issues. 06/12/23 I had a lengthy conversation with Selwyn from PET, the proposed care provider rang me after that call, where I discovered, yet again, that not all information had been passed on to them. 07/12/23 I spoke to Lisa on ward 14, who said that discharge was unlikely as there were outstanding issues regarding treatment and care. Discharge failed. 12/12/23 As of today my mother is still in KMH, still doubly incontinent, has finally had a mental capacity assessment, which resulted that her capacity is diminished quite measurably. I have lost count of the times I have had to repeat her history. I have a real concern that without the amount of time and effort I have expended, having the same conversation virtually daily, my mother would be in worse health than she is now. I have repeatedly questioned her nutrition and every time I am there at either lunch or dinner another bowl of soup is delivered. I estimate her current calorie intake is under 500 calories a day. I sincerely believe she is at risk of malnutrition and further health complications after 9 weeks of an extremely low intake. I would be incredibly happy to be proved wrong in this matter if I could be provided with food intake charts or any documentation proving otherwise. NHS England have long since published guidance around nutrition and hydration, indeed, the guidance states that under the Care Act (2014) nutritional needs should be taken into account, particularly if physical or mental health is, or is at risk of, deteriorating (section 3(2)(a)). Since admission, a mental capacity assessment has found an issue, and my mother is now doubly incontinent. Those issues alone prove a deterioration in her mental and physical health. Every nurse, doctor, consultant, and HCA I have spoken to have been exceptionally kind and helpful. My frustration is there seems to be a complete breakdown in communication, either the staff have no time to read notes and digest what they are reading, or notes are not completed fully due to time and staff constraints. Something must change to create a more cohesive structure, especially when patients are changing wards or hospitals. This is where patients fall through the cracks in the system and without having someone to advocate for them are left in potentially dangerous, if not life-threatening situations. I wish to make it clear that this is not a concern or complaint against any staff member involved in the care, but it is a concern about the process and procedures which could lead to a complaint in the future. The response I wanted was an MDT but have been stone walled at every opportunity, we are now at three failed discharge attempts and they seem hell bent on discharging before Christmas I was informed today my mother has COPD by telephone but no further information was forthcoming

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe
 
Written by a NHS patient
15th July 2023


Just want to say visited kings mills hospital on the 15th July 2023 with my mother in law and the the a@e department where fantastic all the staff doctors where so caring and when we took mother in law to stroke Department ward they where absolutely fantastic thankyou to you all

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe
 
Written by a NHS patient
3rd May 2023


Bad experience trying to book an 'Urgent' outpatients appointment for 6 weeks (the earliest they could offer) even though I have already been diagnosed and just waiting to start treatment for a severe chronic condition. and very poor experience and no communication following a call the 'Patient experience Team'. It comes to something when you have to complain about the complaints dept. This hospital is a very poor second rate facility, and I would not recommend it to friends or family. Do yourself a Favour and go to QWMC instead, at least they treat you like a human.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe
 
Written by a NHS patient
19th November 2021


From start to finish I was treated very kindly and by caring staff.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe
 
Written by a NHS patient
3rd November 2021


A &E does not really deal with pregnant women over 20 weeks, but the maternity triage would rather ask you to go to A&E first to sir there for 5+ hrs, when you have back pain, worse if you have PGP and sitting for long hours cause ls even more pain!! Only for A&E to try and get in touch with maternity for them to refer you back to them because you are far gone with your pregnancy and only a dr from maternity ward can make a decision. Only to go there and sit for another 4 hrs + PLEASE IF A WOMAN IS OVER 20WEEKS SHE SHOULD GO STRAIGHT TO MATERNITY WARD WHERE THEY TRIAGE YOU, RATHER THAN WASTING TIME ASKING A HEAVLY PREG WOMAN TO SIT IN A&E FOR MORE THAN 5HRS !!

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe
 
Review of Maternity Ward (antenatal)
3rd November 2021


Extremely long waiting times, even after taking a covid swab had to wait another 2hrs before eventually going to the ward

Recommend
 
Review of A&E (Emergency Department)
22nd August 2021


Poor late/ overnight provision for paediatric emergency care. Waited in the department for over 3 1/2 hours with an unwell child to be advised they would need to speak to the paediatric on call registrar. It should have been apparent on arrival that a poorly child would need the experience and assessment of an appropiratlty trained paediatric doctor. Also, witnessing nursing staff be very rude and disrespectful to patients was not something I ever expected in a healthcare environment. The same member of staff them being very abrupt with ambulance staff was also very difficult to watch. I think there may be benefit in staff being provided communications training to ensure they are speaking appropriately to both other health care providers and, most importantly, patients. A very disappointing experience.

Recommend
 
Written by a NHS patient
25th June 2021


Terminally Ill patient forced to go into a care home, when Consultants stated a nursing home was required. Patient not given any say in where he was being moved to. The home was chosen by discharge team. No consideration for the family being able to get to see him. Richard Mitchell it’s beyond time you came out of your ivory towers and faced the reality of the shambles this hospital has become. No one in the place has a duty of care anymore Lack of communication has a lot to do with lack of care. Too many rude, obnoxious staff

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe
 
Written by a NHS patient
26th March 2021


Hospitals are not normally places you want to be in but my experiences of King's Mill are very positive. It's a helpful cheerful place where going the extra mile by doctors nurses and ancillary staff seems a matter of course. I was seen, appraised and operated upon with alacrity and success!

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
 
 
« 1 2 3 4 5 6 7 »
Page 1 of 2976
{{category}} working at King's Mill Hospital ({{entities.length}})
Order by: surname | rating | review count
{{entity.name}}
{{getReviewCountLabel(entity.review_count)}}
{{entity.name}} {{getReviewCountLabel(entity.review_count)}}
 

Resources

Short link to review King's Mill Hospital: http://iwgc.net/eb4ey