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23rd June 2022


When you get to see the staff, they are polite and take the time to listen, however, the very long wait to be seen is not good and parents letting their children use the waiting area as a playground is not good either.

Suggested improvements
The hydration trolley (not that I used it) is a great idea; unfortunately it is just the waiting time to be seen that let's the department down though I understand this is probably the same all over the country.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse