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King George Hospital 2023-05-23 Person 3 5 0

I came to the urgent treatment centre at 7:30 PM, i did not leave until 8 AM the next day. The wait times are absolutely appaling and the communication between departments is poor. I waited 6 hours before i was seen. When i asked the gentleman on the counter, how many people are ahead of me, he was very rude and abrupt. Not how you want to speak with people who are not well. He had no compassion whatsoever. The Dr advised me to get a blood test done, he stated on the form to include my iron levels to be tested. When i went to give blood, they said they don’t check for iron, despite it being asked. I then got seen by another Dr, he noticed that Iron levels were requested so called the team responsible for the blood up. They said they don’t do Iron and if it was needed i must wait another 2 hours. This is not acceptable and really poor. Why was it not done as initially requested? The Dr then just said i need to see someone from ENT the following day. Upon seeing the ENT consultant, they said they have no idea why i was referred to them and should have maybe gone to community care. All in all, a very poor experience.

Everything. Wait times were ridiculous. Nobody was checking my forms properly as to what i actually needed to be checked in terms of blood.