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28th June 2022


I had to wait standing in a line with a broken arm for 1 hour before I even reached reception. There was then a further 2 hour wait for x rays and then a 4 hour wait in emergency to have my arm snapped back in place and a cast put over at 4am. I then had to wait a further 2 hours for an ambulance to take me to Queen's to deal with the fractures as King George couldn't help me there. The ambulance did not arrive and I had to make my own way.

Suggested improvements
I could have been dressed up in the first instance and sent to queen's without having to prolong matters at King George. There should also be someone who is at least semi-trained to help triage those that come in and are having to wait standing for an hour at A&E.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse