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1 2 3 4 5
13th September 2021


I arrived at urgent care at 1.15pm, was transferred to A&E, where I didn’t see a doctor until 8.45pm. I was having a miscarriage. I found the wait entirely unacceptable. I didn’t leave until midnight. The care I got from the nurses and doctors was fantastic, however the wait time had a huge impact on an already distressing situation. The reception staff were also great - giving patients information about queues, and being very open and transparent. They could also not be faulted.


Improve waiting times.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5