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22nd September 2021


Lots of security around the hospital which looks terrifying at first when you enter a hospital to seek for help , with very unwell person beside you . Security guards are very serious , unhelpful makes you feel like you have done something wrong just by entering the hospital . Security staff are very unprofessional and showing no compassion towards the sick and unwell . I spent 10 hours in the waiting room with a sick elderly person , enough to witness how they behave , absolutely terrifying. The reason I gave 4 stars is because nurses , doctors and all medical staff are absolutely amazing ! Nurses are little angels , compassionate and always happy to help . Doctors are fantastic , very polite compassionate and communicative . I can't be thankful enough for their kindness and professionalism. Ladies at the reception desk are very helpful and polite also . I would give 5* easily for this hospital , but security guards are showing poor understanding where they work and are very unkind and unprofessional.

Suggested improvements
If for any chance hospital management would reduce some paper work for medical staff ( nurses and doctors ) , patients would see doctors much quicker and potentially that could save more lives the queues would be reduced in a blink of an eye .

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse