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1 2 3 4 5
13th September 2021


I had a video consultation today. I did the test call successfully 2 weeks ago. When I tried to start my call this morning it would not connect as it said that my Internet connection was not fast enough. Fortunately my daughter lives nearby and I was able to jump in the car and visit her. She was able to connect me quickly and I signed on with 5 minutes to spare. The video consultation was good, but I am worried that in future I could have the same last minute problem with connecting.


I was surprised that I passed the test call and was unable to connect for the real consultation. I would probably ask for a face to face consultation in future.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5