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1 2 3 4 5
10th June 2021


The ED staff from the receptionist on arrival to my care in the department by the clinical team was excellent. I have worked for the NHS for many years in a director role (not BHRT) and would be proud to call this my place of work.


Radiology!!! Only the receptionist was welcoming and friendly, the clinical team need some development. The radiographer who took my X-rays neither introduced themselves (all the ED staff did) but more importantly didn’t then communicate what they were doing or what I should do next. Fortunately I know the system but observed other patients not knowing what to do.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Nurse communication
1 2 3 4 5