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21st June 2022


The receptionists were very rude and appeared to blame patients for administrative errors eg the UTC receptionist when we were mistold to go there instead of ED. Various members of staff did not tell me what they were doing or why. However, the HCA who did my ECG and bloods was very friendly and Dr Suliman was extremely helpful and thorough. I was delighted and reassured with Dr Suliman’s assessment and wish to pass on my thanks.

Suggested improvements
Reception staff should try to speak to patients with more patience. Issues with BHRUT/NHS bureaucracy should not be blamed on patients.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse