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6th September 2021


Unfortunately I was waiting in A&E in such a pain and was seen only after couple hours then left sitting on the chair waiting from 7 pm till 10 pm when moved to intensive care. Staff were bery rude to my partner keep repeating that he might catch covid if he won’t leave. Afterwarda I was not updated on my care when they moved me to MRU at KGH, needed to wait a long time to use toilet or have jar of water. Then I was promised to be discharged and they moved me to side room as they called where was cold and no one came to check on me for 6 hours when I asked when I am going to be discharged they were not aware about it and said I should stay.

Suggested improvements
Better care, staff being more nice

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse