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21st June 2022


I was brought in by ambulance at approximately 7pm I’d had three episodes of passing out. This has never happened to me before. I was left in the waiting room, where I whitenesses three altercations (2 physical)! I was terrified! My daughters collected me at 11 pm and took me to the Broomfield Hospital, where I was attended to, with care and dignity. I never want to experience that again. Those poor staff members!! They should not have to deal with the appalling behaviour of patients that frequent the A&E. Why is it allowed??

Suggested improvements
Told all patient only one relative per patient. Anyone able to fight or shout, should leave as they are clearly fit and well!

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse