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22nd May 2023


There was very little communication. Was told by a nurse at 8am that the doctor will see me in 15 mins. It's been well over an hour and I have 3 people still in front of me. How is that even possible. I was told at early hours in the morning that I will be provide paracetamol which after 3+ hours I'm still waiting and The Urgent Care Unit saw me but because I'm in too much pain apparently to have a common infection that's why I was sent over to A&E. I am getting so angry because as per usual getting treated like I'm dirt. Some nurses attitude stinks and better sort themselves out. The doctors are no where to be seen. I'm still waiting after 8+ hours for pain killers and some antibiotics which should of been given to me by the urgent care unit. And then I'm getting sent back to urgent care unit because they couldn't be bother to help me yet another 5-⁶ hour wait for antibiotics that should of be prescribed already. May I add I got sent over with a cannula still in my hand and had the nurse having ago at both of us because A&E messed up.

Suggested improvements
Get some of your nurses to take customer service course because their attitude stinks.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse