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1 2 3 4 5
12th January 2022


The waiting room was dirty. Hardly anyone were wearing masks and if they were there were not wearing correctly including staff. Albeit it they were very busy but I found most staff to be very blunt and unhelpful especially one nurse in particular and the security guard who I felt was incredibly rude. I will however say that the staff who carried out my ECG and blood test were very professional but kind and cheerful which certainly made a difference


Enforcement of mask wearing for staff and patients alike A kinder persona from security and staff Cleaner waiting room

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5