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1 2 3 4 5
12th January 2022


It was awful. I called 111 and only went to A&E because it was out of hours. Since I had my booster they were looking for blood clots so it was supposed to be just a blood test. It turned out to be 16 hours! I had a banging headache and couldn’t stand and in the first reception there were no seats because of Covid. Didn’t let my partner in and I was so emotional. I was left to myself as nobody would update me. My phone run out of batteries and if it wasn’t for a nurse I couldn’t have even called my family to keep them posted. Some nurses were really lovely but the time took was just out of proportion. I went there because I was ill and to try and stay awake to wait for your turn it was very hard


Keeping me posted in term of time. Give patients chance to charge their phones. Food. Allow a family member in. More seats

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5