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6th September 2021


The service was a disgrace myself and my daughter was involved in a car accident and wasn’t even sent to A&E we was at King George ECT didn’t get seen hours, when we did see a doctor my daughter said this is very unprofessional when he check us over we was sent to A&E where the most rudest receptionist told us we have to wait 7 hours we would be starting all over again. Waited til 2am got to see the triage nurse who offered us both 2 paracetamol. We then both left HNS is like 3 world but a bit posher.

Suggested improvements
Everything

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse