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Written by a patient
14th September 2017


Having recently moved to the area I attended Kettering General. The staff were kind and helpful. Even thought they were ran off their feet they tried their very best to ensure that care was of a good standard and patients were treated with dignity. This includes admin staff going out of their way to help me find my way around the hospital. Staff were honest and caring and appeared very smart. In regards to care I think that the best was done despite the ward being very busy. It was good to see locked cupboards being used for patients notes rather than being left on various sides. The hospital was generally clean. Improvements: 1. Staff nurses and doctors lack of knowledge in regards to the mental capacity act. Specifically knowing when to conduct a capacity assessment and not being afraid to do so in the patients best interest. 2. The hospital itself is very old and outdated. The décor on some wards were dark and dirty looking. Wooden panels had chunks missing, old windows fittings had paint peeling off in corridors - which could potentially harbour dirt and despite best efforts to clean. The corridors are very narrow especially some of the stairwells. Realistically the Treatment Centre appears more in line with what I would expect from a hospital in 2017. Some of the curtains around the beds were stained and looked worn, I would have expected disposable curtains in line with infection control. There were some pieces of new equipment such as chairs, and tables over beds for meals however, again most was worn looking. There is a lack of rooms in which patients/ carers can have private conversations with staff which is a confidentiality issue. With many conversations happening in corridors due to lack of privacy. In all I would be happy to receive treatment from the staff at this hospital, but in a completely different building and improved knowledge around The Mental Capacity Act legal framework.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff