Kent and Canterbury Hospital

Kent and Canterbury Hospital 2017-06-04 Person 5 5 0

Dr Nathan, Heather, Chemotherapy and Radiotherapy teams were amazing! I couldn't of asked for anything more, they were such a support throughout my treatment. They cared for each and every patient as individuals and without them I couldn't of got through it so thank you :) Mrs C Nickols

Kent and Canterbury Hospital 2017-06-02 Person 3 5 0

Whilst the care given is ok, there certainly isn't any tlc. Things happen without any prior knowledge to myself. The food served is terrible and most of the time what I ordered never arrived. I was given time to mend and drugs to support so great job here. I love the NHS so don't get me wrong I think they've just lost the human touch that time probably doesn't afford them.

Kent and Canterbury Hospital 2017-05-30 Person 1 5 0

My dad had skin cancer he had already been in for an op in june 2016 then had radiotherapy in September but the pain was still mu dad told them of the pain no one listen to him then the lump came up in has ear dr nathan said do a biopsy to see what it was. This when he should of that the MRI AND CT Scan this was October he had to wait til Febuary til they done the scan which by this time was to last.

Kent and Canterbury Hospital 2017-01-16 Person 4 5 0

Following on from my review of the great care recieved by my father under the care of Dr Anthony Beaumont on the 11/01/2017 I would like to express my sincere gratitude to all of the staff at the Kent and Canterbury Hospital who at very short notice rallied to facilitate my fathers surgery to remove a recurrent bowel tumour. Many of the staff stayed after their shift end in order that my father recieve treatment. My father was treated with the utmost respect and dignity by everyone he came in contact with. Our family would like to thank everyone who helped my father , not only the clinical staff but the clerical staff the catering team , the hospital porters and the domestic staff who always have time to offer a kind word when going about their duties.

Kent and Canterbury Hospital 2017-01-12 Person 4 5 0

My appointment in Out Patients went well except that the Doctor signed my prescription and didn't date it the pharmacy in Whitstable said they were unable to make it up and I had to go back to the Hospital or my GP to get it dated and counter signed not a problem for me but what about some one with no transport and elderly please be a bit more careful when writing prescriptions other than that I was out within an hour and two appointments. Well done Ear Nose and Throat Dept.

Kent and Canterbury Hospital 2016-10-21 Person 5 5 0

Admitted by ambulance to AMU and kept in overnight. "Parked" in Marlowe Ward as no bed space available in AMU. Staff there very nice and kind - as always - as I have been hospitalised quite a few times over the last 7 weeks. Admitted due to having violent upper body convulsions whilst seated at home. Seen by Dr Baht (from AMU) who made a clear diagnosis and prescribed a course of antibiotics. This was my first ever experience of body convulsions and I found it quite scary. Trust this is not too much information. Further background - I am actually a Cardiology patient and awaiting, I think, a pacemaker to be fitted. It cannot happen soon enough as I am now virtually housebound and have practically no energy.

Kent and Canterbury Hospital 2016-10-06 Person 4 5 0

I was seen at Maidstone renal unit by Mr Shah and Tina from Home dialysis this was not available in options so you need to get that sorted . Care is good from a small unit of specialist Nurses and Mr Shah who is good at explaining things so you can understand and always is followed up by letter . still cant understand why the main renal unit for Kent is not in Maidstone as this is where most of the population is situated . also when attending Canterbury apart from the 80 mile trip and about 1 1/2 hrs travelling is the car parking charges to add insult to injury. this needs to be sorted

Kent and Canterbury Hospital 2016-08-19 Person 2 5 0

Sadly we,experienced multiple errors on this ward,including Chemotherapy either missed or nearly given twice. In each case patient awareness and insistence (despite staff insistence!) prevented this. Very poor approach regarding resuscitation discussion and patient inclusion. My husband who replied that he would like to be resuscitated was told "given your co-morbidity we wouldn't resuscitate. It's a medical decision" one was left wondering why the question was asked and also left feeling very unsafe. My husband felt pressured to take sleeping medication. When he asked the doctor if this was necessary he replied "most patients on this ward are on it" The healthcare assistant in the doorway added " too true, else our buzzers are going all night" I believe patients should be prescribed medication according to their individual condition and needs, not because other patients are receiving it. I also worry that patients are being sedated to accommodate staff convenience. Later after 8 weeks in Guys and a return to Brabourne vital medication was missed resulting in a 3 day stay. This was acknowledged. We also found an inflexible approach to the way blood transfusions were given and Frusimide. Only after a recommendation from Prof. Harrison at Guys were staff prepared to give blood more slowly and Frusimide via diluted drip rather than push syringe. The Doctor insisted it made no difference whereas Guys recognised the need to adjust according to the patients ability to tolerate.Also Guys recommended no more than one unit at a time whereas my husband was being given two. It worries me that this doctor may still believe It makes no difference. After a return to Guys, sadly my husband died in August under their excellent care. It has been impossible not to compare the two styles of care. At all times in Guys my husband was included in discussions about his care. Handovers were done at each bed with the patient included. Consultants visited their patients on the ward and worked collaboratively with ward doctors and staff for the benefit of the patient. The whole experience was one of care, respect, sensitivity and inclusion whereas sadly at Canterbury one felt one was being 'treated' by 'those who knew best' The whole issue of resuscitation was handled so sensitively at Guys with resuscitation procedures being explained right through to life support so that considering all, the patient could make an informed choice which was respected. My husband opted for resuscitation if it was purposeful and at a reasonable level, but declined life support on the basis that it would leave his family to make decisions with doctors to discontinue. The day before my husband died it was recognised that the 3 X chemotherapy drugs were unable to prevent the escalation of his Leukaemia. The Doctor sat with us and explained very carefully the principle of doing good and preventing harm. Clearly no good was coming from the treatment and side effects amounted to a degree of harm. Even then my husband was allowed to say he was happy for 1 chemo to be dropped but wished to remain on the other 2. He died with his Cytarabine attached. I am greatly endebted to Guys for respecting my husband's psychological pace in this. When my husband explained that his reason was because over his 8 week stay these were the 2 drugs that had managed to stabilise him enough for a few days at home (albeit in and out KCH for transfusions and the 3 day stay) The doctor gently replied " that's fine, lets give it one more chance! " I hope some of what I have shared may be of help to future patients. I would also like to add that our experience with the Haemotology team over the preceding 3 years at KCH was excellent. The care was superb and I appreciate greatly their ability to recognise the complexity of my husband's two rare Leukaema conditions and refer him on to Prof. Claire Harrison at Guys.

Kent and Canterbury Hospital 2016-06-29 Person 4 5 0

Overall care was at a high standard but did feel a little bit odd when being swapped from day care to acute care overnight as if I should not have been there and was practically ignored. long periods of time staff went missing and seemed to take ages to do anything

Kent and Canterbury Hospital 2016-05-25 Person 5 5 0

All staff were very friendly and informative