James Paget Hospital

James Paget Hospital 2025-06-17 Person 1 5 0

It is very unfortunate that I must leave this review, but the people whom run this hospital need to know, although I am sure they now do in my case , I came off my bike back in Feb 2025, broke 6 ribs and my Collarbone, it was/is still shattered in to 3 pieces, A and E great , all nurses and Drs wonderful , helpful and good for moral, I was then transferred to the orthopaedics dept, Firstly the dr I met was good and honest, decent, told me I may or may not need surgery but he was not a shoulder surgeon, this was 12 noon so they would discuss later that day which they did and called me at 4pm, the shoulder surgeon had looked at my xrays and said surgical intervention was the best way to treat as the fracture is quite bad . So I went back next day I met another 2 decent dr's and I signed consent for surgery after which was due to be performed the next week, This is where everything went downhill and things were and still are not the same, The day before my surgery I was called and told it was full up so would be moved to 2 more days, (fine I understand hospitals are busy) It says on the paper for my new date if you feel ill in any way to call the number , so I had a bout of flu or covid type illness in my whole family, So I called and nurse was polite and said no problem they gave me new date for the next week..... So my surgery was due at 12 noon the first week of March, Literally 2 hours before my surgery I was called and told to come asap but not to go to the surgery part but go to the orthopaedics dept to discuss my CT scan. This was very confusing and to be honest worrying, I had not eaten and was mentally ready for surgery. I arrived with my wife one and a half hours before my due surgery , we were ushered into a room with a Mr Nitin Modi (upper limb surgeon) whom I had already read about on the internet and thought from what I had read he was a trustworthy man , It was the first time I had met this man, Unfortunately it was this moment which has ruined my life, After he has asked all the questions to know I was the patient , eg name date of birth etc etc he then went on to tell me I shall quote "Collarbones can be treated in 2 ways- indications for operation is if they are shortened or overlap more then 2cm or are coming out of the skin" as he is telling me this he is stroking his hand and fingers over my broken shoulder bone telling me about how risky the surgery is .. he keeps telling me collar bones can be treated in 2 ways , "Nerves are here , Major blood vessels are here, If by chance during the operation they were damaged during the operation it can be DANGEOUS TO YOUR LIFE, not trying to scare you" it was said exactly as this , Loudly while I was completely frightened, He then went on to tell me that its been 3 weeks since my injury and that I quote again "you can leave it alone the reason I called you today is to tell you that cant do the operation today as we are full of trauma patients , bones sticking out of their arm and all that, If you still want surgery then call next week and we can do it then" ! I was absolutely confused-shocked-scared and put into another world of fear by this man, I asked him would you have this surgery - He replied "I know what is involved with this surgery, I know what can go wrong, I would stay away from it" I asked how much shorter is my shoulder bone? he replied "2cm",,, This man was clearly scaring me away from surgery and it was working , until on that very day after I left the hospital , I arrived home and there was a letter dated back in feb from the orthopaedics dept stating SURGERY OFFERS THE BEST OUTCOME DUE TO FRACTURE PATTERN. So I then realised what had just happened to me and started calling the hospital telling them I wanted surgery to fix me but not from the man Mr Modi. After many weeks of stress fear , anxiety and lots of emails , calls and letters , time wasted and contradictions from the head clinician of the JPUH orthopaedics, I met with Mr Modi again where as he then went on to tell me that my bone is overlapped 3cm and that the reason he called me into cancel my surgery was NOT because the trauma was full it was because he wanted to meet patients before he operated on them ,, well shows you how low the trust is now with me to be told blatant factual errors , I write this so hopefully it will not happen to another On this day I type this review June 17th 2025 I now have a bone that is not in the correct position, it is lower shorter and the most frightening part of it is that I went to another hospital where as they told me the bone is 3cm overlapped and have booked me in for surgery as my shoulder has limited function, I have pain and its absolutely awful. What I will say to anyone going with a broken bone to this hospital is check what they tell you is correct , in my case it was clearly personal they did not like me or want to operate on me,, towards the end they did not want to operate as it would be admitting they were wrong, so rather then just fixing me the couple of Drs involved just continue to give factual errors out rather then help, I would not want them near me EVER.. I go to hospital for help , NOT to be put into a worse position then I was in , also I was brought up to trust drs and what they say , in this case I have lost all trust with these men at this hospital, I feel bad for the good nurses, drs and all other staff that work here and have good intentions. Thank you to you , but its at the point I was physically shaking when I came to the hospital for my last time just over a week ago I write this so at least it will be an attempt that it will not happen to another sole It is with complete truth and honesty

James Paget Hospital 2025-04-30 Person 3 5 0

Day care ward person at desk rolled her eyes because I dared ask her a question then got snotty as she released she had over acted to a simple question. She then tried to answer the question but in truth I no longer cared. . The rest of the staff were awesome. Very friendly very professional. Pity about the person at the desk

James Paget Hospital 2025-03-27 Person 4 5 0

Right from the time I came in for my operation, I was treated with dignity and respect from everyone, from the cleaning staff right up to the surgeon, hospital is very well run and spotless clean with lovely food, every one works so very hard, very grateful for everything that was done for me

James Paget Hospital 2025-01-15 Person 5 5 0

i can only say that after being referred to a & e by my gp and baring in mind the hospital was at a critical level all the staff was working flat out, i was treated with a great deal of care and respect. my second visit to the hospital to the amblulatory clinc on the 11th of jan again i was treated with great care and respect by all the staff many thanks to all john butler

James Paget Hospital 2024-11-01 Person 5 5 0

We were only at this hospital for my Daughter’s consultation and MRI with Dr Nakhla, we were seen promptly every time, couldn’t fault his clinic.

James Paget Hospital 2024-01-29 Person 5 5 0

Excellent hospital with hardworking staff

James Paget Hospital 2023-12-29 Person 2 5 0

Admitted. Patient X opposite used vape in the bay. Staff told X AFTER vaping not allowed in ward. X foul -mouthed. Nothing said about stream of expletives. Staff regularly took X off ward to satisfy smoking habit. Incompetent phlebotomist who could not find vein for my cannula talked to attention -seeking manipulative X instead of concentrating on me and then made X cup of tea although not tea time. Next bed 6 noisy visitors despite notice on door strictly 2 visitors only. Nobody in charge. Nobody accepts responsibility. Foul language and endangering health of patients tolerated. Wimp matron promised action and did nothing. Appoint matron with authority. Appoint ward sisters with the bottle to deal with scum like X and yob visitors. Station muscular security staff on every ward to support staff in enforcement of rules As it stands this hospital is a disgraceful danger to health

James Paget Hospital 2023-11-19 Person 3 5 0

Was a bit concerned as the follow up with the secretary never returned my 3 telephone answer machine requests??? Tried other people and then they were not at there desks either to help with our booking in problems with the re assessements details for the operation at The Clementine Hospital. Also not able to speak to any one at the X Ray department as there were no crossed on the X ray result for the surgeon to look at and we have to go back again to the James Paget to get this sorted out . Ortherwise hopefully we will get this done all by 2nd December 2023???

James Paget Hospital 2023-10-21 Person 5 5 0

Very impressive hospital .

James Paget Hospital 2023-09-27 Person 5 5 0

Fantastic all round care during my short stay, thank you so much