Inverclyde Royal Hospital

Inverclyde Royal Hospital 2023-11-17 Person 2 5 0

It was a Friday morning. My husband was taken in a nurse called Phyllis was very nice. My husband had complicated illnesses.. However I was never taken aside and told he was going to die. I even came home on the friday lunch to get clean stuff for him etc.. I went back he was in a room on his own..a nurse shouting at him as I entered the room. She said hed dropped the call alarm. I noticed a sign saying palliative care...the penny didnt drop...then Phyllis the nice nurse advised my daughter we dont go home and stay...the nurse who had shouted at him..threw a mattress etc on the floor...plus my husband had deteriorated since I left to go home for clothes etc. Phyllis ever so nice called in and asked if we wanted a priest or clergy..I replied what for.....but at no point did anyone tell me he wasnt going to make it. Suppose ppl reading this think I was in denial..maybe I was I dont know...Later the loud nurse came in and I asked if they had a larger oxygen mask...the one he had on was tight on his lips...well she said NO. She offered a nasal one. She also turned round and said ...I'll take that..he wont be needing it anymore....and slammed out. It was snowing some staff couldn't make it in...I understand that. Phyllis popped in and out asking how we were etc. She was polite etc. Well at 8.30 I held my husbands hand as he took his final breaths. It was like I was dreaming. WHY HAD NO ONE TOLD ME HE WOULDNT MAKE IT...yet let me come home get his clothes iPad phone etc. My daughter later told me the loud nurse was newish from south Africa. My only wish is that as his next of kin...they had told me... If they told my daughter or not I dont know..I dont think so.....anyway Phyllis and her young nurse were good....cant say much for the rest.

Inverclyde Royal Hospital 2023-10-10 Person 3 5 0

My wife is a patient. A fall necessitated her admission to IRH. The staff caring for her have been very kind and attended to her needs very well. My greatest concern is that in the 22 days since admission my wife has been moved to other wards late at night on 3 occasions when normally, sleep would have been the obvious norm. I have visited twice daily, every day, at the same times and a nurse friend of long standing each afternoon. Today I was with her until after 19:00 hours as usual. At about 21:30 hours she whipped away to another ward, As with the other moves no notice was given. They have my number, nothing. On Friday, October 6th, She was taken by ambulance to the Beatson for a scan leaving at 08:00 hours accompanied by a nurse. They returned to the IRH by 12:00 hours and all we were told was it was either the wrong day or the wrong hospital. The ambulance driver told staff prior to leaving the IRH that there was a concern because patients normally go to the Royal for that procedure. His comment fell on deaf ears. No enquiry was attempted to ascertain if the trip was correctly planned. I am concerned not only for the inconvenience to my wife, but also for the unnecessary cost for the NHS when we are so often reminded of how much missed appointments cost. Room for improvement? Definitely. Paper trails tell you nothing unless they look at and understood and then followed up to better the great service we expect from our NHS. Perhaps, some day we will get political appointees worthy of the necessary task of returning our health service to the high standard it used to be so proud of. With my sincere best wishes and apologies to the Charge Nurse on G South who bore the brunt of my vexations and frustration on the evening of 11/10/2023. Thank you for your calm handling of my rant.

Inverclyde Royal Hospital 2023-06-15 Person 4 5 0

My mum Jean was very well looked after in Ward H in the six weeks she was there The consultant took time to explain certain medications and procedures both to my mum and to me The room was wiped daily and my mum was kept very clean There was a genuine display of affection Thanks to catering and cleaning staff f your patience To Dougie f his kindness and compassion The physio f his patience and kind words on hearing of my mums passing To all the staff who looked after me and mum - thank you

Inverclyde Royal Hospital 2023-04-06 Person 5 5 0

I came to invercylde hospital last night to get a few checks and scans.. I was very impressed by the care I received for the a and e staff and also the staff in J North they are super!! Special mention to Claire Flood she was the nicest ever, kept me calm as possible and explained everything clearly. Can't thank you guys enough! ❤️

Inverclyde Royal Hospital 2022-12-04 Person 4 5 0

Very safe and well looked after by all staff across the board. Very welcoming

Inverclyde Royal Hospital 2022-10-17 Person 5 5 0

I found the attention very caring and thoroughly professionali was taken on time on both occasions.even got tea and toast.

Inverclyde Royal Hospital 2021-10-20 Person 2 5 0

Had a GP referral to attend Cardiology Outpatients for 24 hour heart monitor. Waited 11 weeks for appointment. Returned monitor and 4 weeks after not having been advised of results phoned department and was advised ‘recording hasn’t yet been analysed’. Now 6 weeks and still not advised of results. I am anxious as one parent had heart attack, other parent had aortic valve replacement. Feel waiting over 17 weeks for diagnosis is too long.

Inverclyde Royal Hospital 2020-12-24 Person 4 5 0

I have been in hospital many times in the last 2 years and have found in general that there is excellent and good practice together with kindness from Nurses everywhere. In Ward HNorth there was an incredible element that I have not experienced and that was the consistent and overt level of kindness from all levels of staff - Cleaners, HCW, Staff nurses, and Senior nurses. Much of my work has been Care teams and setting standards and I was humbled

Inverclyde Royal Hospital 2020-11-02 Person 5 5 0

Never had any problems, staff all friendly and helpful various procedures completed over 2/3 years without any complaints.

Inverclyde Royal Hospital 2019-10-19 Person 1 5 0

The moment you walk through these doors, you are stripped of your dignity. I cannot account for all staff of course however the treatment I received in this hospital and 9/10 staff who "cared" for me are definitely in the wrong job. They have no caring nature, compassion, respect or morals of their own. I am making an official complaint to this run down, prison in f a hospital and I hope never ever ever to have to step foot in here again. They actually treat you like you are in a mental facility