Hull Royal Infirmary 2018-03-01 Person 3 5 0

Ward 40 Not all staff recognised the needs of patients in head traction and who could only move one arm, leaving things out of sight and reach. Mostly kept themselves out of the patient's visual field so it was impossible to recognise if questions were being addressed to them or another patient. Communication with relatives and standard of nursing care was very good. Intensive care unit As above and visiting hours more generous than ward 40. However the ward phone was either not answered or took ages to be answered. The nurses were obviously very busy. Ward clerk needed? Ward 6 Nursing care excellent, pain controlled well but care assistants need to be instructed in the needs of patients in a neck brace who cannot sit up and have restricted vision. A cheery approach is not always enough and kindly comments such "Bless him!" are patronising to the patient and upsetting for relatives. The nurses obviously busy sometimes with jobs a ward clerk could do. Requests for information were parried with "I'll have to check the notes and come back to you" (they didn't) or "The doctors will be round this afternoon" (they weren't). It's too easy for Doctors to avoid visiting times of one hour in the afternoon and one hour in the evening. Physiotherapy was brief and desultory.