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Written by a family member
30th August 2019

We came in at 1900 with our elderly mother.we were in assessment for35 mins before been transferred into acute assessment .at time of writing we have been here 7 hours. The toilet off A&E has been out of order all this time,the male toilet on level 2 is locked in a ward unit finally found a male toilet open on level one,while on the subject of level two the coffee machine there ran out of milk but continues to vend drinks( rip off!!) Also the large machine which vends food and accepts card payment also out of order!! After questioning the staff i was directed to women and children unit Fantastic found a mahine with great choice of food ohh doesn't accept cards surprise surprise!. Questions why are there no staff to bring toilets back online ,why are not all food machines card payment ,why cant canteen stay open 24 hours ,we have been here 7 hours with our mother but other than crisps and chocolate bars no proper food. Have to wonder if this was a london hospital see 24 hours in A& E would all this be resolved course not no TV cameras. To close a sheet on the wall asks " would you recommend our hospital?" Answer I would struggle...maybe my mistake was to come to a northern hospital??

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