Hull Royal Infirmary 2017-07-27 Person 2 5 0

Daughter of patient reporting. While I'm sure everyone is doing their best the ward is loud, the cleaners bang and crash, the nurses laugh and share personal stories as they are turning a patient. It's very hard to get any kind of rest. Also the food does not seem to align with the sort of anti inflammatory diet you'd want a stroke victim to eat. Lots of sugar offered and dairy which are both inflammatory in the body. Staff were laughing at a patient as he was trying to tell them what he wanted, I know it's hard to understand him but he wasn't making a joke, he was trying his best to be understood. A little more compassion and awareness is required all around. People are having the worst time of their lives, they've lost their dignity and independence, they are being bossed around by young strangers who cackle and heave them about. Unless a family member seeks out medical staff for an update none is given. It's hard to get information regarding care. There should be a more efficient way to communicate with family members, to provide updated information on a daily basis. My father has had the NG tube inserted into his lung and left there for some time before it was discovered, he fell going to the bathroom unaided, the floor around his bed was sticky from vomit. Very upsetting. As a side note - not of great importance - the on-hold music on the phone system is infuriating and outdated.