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Hospital of St John and St Elizabeth

60 Grove End Road, St Johns Wood, London, England, NW8 9NH
 
1 2 3 4 5 72 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
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Reviews

Showing reviews for the last 12 months, Show all reviews
 
 
1 2 3 4 5
Written by a private patient
7th July 2021


Just amazing hospital to be in. Cannot fault anywhere, staff and building. Nothing to be improved on. Fantastic care. My questions all answered with patience and care. Nurses were amazing, very caring and attentive. A big thank you.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
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1 2 3 4 5
Written by a private patient
7th June 2021


I cannot believe this I hospital is able to operate they are thieves and the staff are very rude.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
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1 2 3 4 5
Written by a private patient
3rd June 2021


I have had an awful interaction with a girl called Elena on the reception at the out patients reception. When I asked for a blood test she roll she eyes at me and she you should have the form. I was so upset I spoke to the nurse and she she several people have complained about her. Also the toilets by the reception smelt of urine. The reception service let the hospital down.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
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1 2 3 4 5
Written by a private patient
28th April 2021


I had atrocious care at the physiotherapy department. After fantastic care from the (spinal) surgical team, I had physio a couple of months post surgery. The physio did not heed the advice in the referral letter which was for gentle core strengthening work only and heavy pressure was applied to the affected area of my back. My back went into spasm immediately following the session. The spasm lasted a few weeks and the neurologigsl sensation in my leg returned. I had experienced no problems with my back since my surgery until this appointment. The situation was not handled well at all. I was informed that such setbacks were simply an inevitable part of the recovery process and they would not waive the cost of the session. I would really caution anyone with back issues to use this service - not only in terms of patient safety but also because of the defensive and unprofessional way in which my case was dealt with.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
Rating not given.
Staff
1 2 3 4 5
Safe
1 2 3 4 5
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1 2 3 4 5
Written by a private patient
19th March 2021


The hospital and the staff were excellent, I could not have had better care. The food was magnificent.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
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1 2 3 4 5
Written by a private patient
4th March 2021


I stayed one night. I was looked after brilliantly by all the staff—plus, the food was excellent !

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
Written by a private patient
3rd March 2021


We have had a great experience at the hospital of St. John's and Elizabeth's. Everyone is really friendly and helpful and make a hospital appointment feel relaxed. It is also heartening to know that any profits made by the hospital go towards supporting St. John's Hospice and the profits are all for a good cause.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
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1 2 3 4 5
Written by a private patient
3rd March 2021


I went to the urgent care centre for a case of haemorrhoids. The Doctor asked if I had insurance and I said that I did not. He said that he could get the Gastro Department to see me. No cost was mentioned. I went up to The Gastrointestinal Department and was sent into see the doctor. He asked if costs had been explained to me and I told him they had not. He explained his costs and I accepted. To cut a long story short I was charged over £600 for a simple case of piles. I feel well and truly robbed of my pockets not to mention the feeling of distrust for this hospital. Costs should be clear and transparent they are not here. 4 weeks on and I have not received a report on my condition from the doctor or any correspondence pertaining to my condition. I would never trust this hospital with my health

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
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1 2 3 4 5
Written by a private patient
23rd February 2021


I highly recommend this hospital. The care I received exceeded my expectations and I cannot conceive how there could be a better experience for anyone receiving treatment.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
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1 2 3 4 5
Written by a private patient
12th February 2021


We received extremely unprofessional and rude care from one of the paediatrician endocrinologist doctors at the hospital. Being in a vulnerable position as parents of a poorly child under care of a doctor, this doctor sent us very rude and intimidating emails over our polite and innocent request of correcting a sentence that we interpreted as a mistake on the clinical letter issued by her. Wasted few weeks of our precious time when we could have been consulting someone else who is more serious about providing care to the patients and diagnosing the issue rather than petty admin matters and threatening us to charge more fees for such email correspondence which could have been dealt with by her secretary !! Further she was quick to schedule a follow up appointment even when all test results were not available with her to discuss the diagnosis. When I had raised this with hospital staff and asked that perhaps rescheduling the appointment when the doctor has all results available, my concerns was very rudely dismissed with a comment that doctor is aware of this! With regards to her diagnosis, she was quick to dismiss my daughter’s symptoms as one off as they become less severe but still wanted to keep her under her regular monitoring care ! We don’t understand why regular monitoring is required if this is one off - as private patients this felt like a fee making tactic !! Not just that she did not even schedule all the tests that were supposed to happen to diagnose my daughter’s symptoms. She provided diagnosis on the basis of incomplete set of information. That I suppose is gross negligence! After the follow up when my daughter’s symptoms were diagnosed as one off and her symptoms become severe again, we had asked if these are indeed one-off but we never received a response! She was only focussed on responding to our request for my daughter’s allergy information rather than the main issue regarding my daughter’s symptoms.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
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