Hospital of St John and St Elizabeth
Written by a private patient
12th February 2021
We received extremely unprofessional and rude care from one of the paediatrician endocrinologist doctors at the hospital. Being in a vulnerable position as parents of a poorly child under care of a doctor, this doctor sent us very rude and intimidating emails over our polite and innocent request of correcting a sentence that we interpreted as a mistake on the clinical letter issued by her. Wasted few weeks of our precious time when we could have been consulting someone else who is more serious about providing care to the patients and diagnosing the issue rather than petty admin matters and threatening us to charge more fees for such email correspondence which could have been dealt with by her secretary !!
Further she was quick to schedule a follow up appointment even when all test results were not available with her to discuss the diagnosis. When I had raised this with hospital staff and asked that perhaps rescheduling the appointment when the doctor has all results available, my concerns was very rudely dismissed with a comment that doctor is aware of this!
With regards to her diagnosis, she was quick to dismiss my daughter’s symptoms as one off as they become less severe but still wanted to keep her under her regular monitoring care ! We don’t understand why regular monitoring is required if this is one off - as private patients this felt like a fee making tactic !!
Not just that she did not even schedule all the tests that were supposed to happen to diagnose my daughter’s symptoms. She provided diagnosis on the basis of incomplete set of information. That I suppose is gross negligence!
After the follow up when my daughter’s symptoms were diagnosed as one off and her symptoms become severe again, we had asked if these are indeed one-off but we never received a response! She was only focussed on responding to our request for my daughter’s allergy information rather than the main issue regarding my daughter’s symptoms.