Hospital of St Cross

Barby Road, Rugby, England, CV22 5PX
 
1,486 reviews

Reviews

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Review of Physiotherapy Outpatients - Rugby St Cross
20th February 2024


My second appointment with physio therapist Fliss, very informative, and very helpful when explaining my exercise programme to me . I felt at ease talking about my pain and I felt listened to which has not always been the case in previous years . I was encouraged by the information given and the knowledge shared by Fliss I finally feel I am getting the help I need to make a difference in my health and feel more in control now .

Suggested improvements
I feel the physio therapy are doing their very best to meet the demands of the patients at this very trying time .

Experience
Dignity/Respect
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Safe
Food
Rating not given.
 
Review of Physiotherapy Outpatients - Rugby St Cross
6th February 2024


Everybody I came in contact with, from the receptionist, to Anna my allocated Physiotherapist, were polite, caring and very professional.

Suggested improvements
Nothing comes to mind.

Experience
Dignity/Respect
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Staff
Safe
Food
Rating not given.
 
Review of Physiotherapy Outpatients - Rugby St Cross
23rd January 2024


I have ILO. This causes me anxiety and interferes with my everyday life . Staying healthy and fit is often difficult at times for me to maintain when my larynx is in spasm as I can not push myself as hard as I would like to but I try to remain focused and positive .

Suggested improvements
Maybe provide a new reflex hammer for the physio therapy department of st cross.

Experience
Dignity/Respect
Involvement
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Staff
Safe
Food
Rating not given.
 
Review of Physiotherapy Outpatients - Rugby St Cross
22nd January 2024


I have a trapped nerve in my back

Suggested improvements
This was my first visit and I was very pleased with the service I got

Experience
Dignity/Respect
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Information
Staff
Safe
Food
Rating not given.
 
Review of Physiotherapy Outpatients - Rugby St Cross
6th January 2024


I do not like physio due to a bad experience when I was younger. I told Chloe this from the start, this also made me very nervous and anxious. Chloe was amazing, she was polite, clear and took things slowly with me. I told her at the end of the consultation how wonderful I felt and i would follow what she recommended. To help me remember she emailed me the instructions and offered me a number to call her if I needed more help. I could not have asked for a nicer physiotherapist. Chloe is an asset to your hospital and the nhs.

Suggested improvements
The seating area is limited and I was in a wheelchair which limited where i could sit and narrowed the walkway. Only minor as I was the only one, but if you had two or more you would be in trouble for people walking past

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Safe
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Review of Physiotherapy Outpatients - Rugby St Cross
4th December 2023


I consider myself fit with the exception of my right elbow

Suggested improvements
The visit was very good I was listen too and gave me a follow up appointment to monitor my progress. Very happy.

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Safe
Food
 
Review of Physiotherapy Outpatients - Rugby St Cross
4th October 2023


Ali was such a great physiotherapist. He helped me so much with my ankle and made me feel very relaxed and comfortable. I went from rolling it every week or so to not rolling it at all for a month which I didn’t realise was possible for me. The reception staff are lovely too. Thank you!

Suggested improvements
Everything was great.

Experience
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Safe
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Review of Physiotherapy Outpatients - Rugby St Cross
10th September 2023


I was made to feel very comfortable during my appointment.

Suggested improvements
Privacy during appointment. Curtains do not block out sound and I was mindful of NHS workers In the room when I was discussing my symptoms.

Experience
Dignity/Respect
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Safe
Food
Rating not given.
 
Review of Physiotherapy Outpatients - Rugby St Cross
1st September 2023


Good feedback

Suggested improvements
A better environment / facility

Experience
Dignity/Respect
Involvement
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Staff
Safe
Food
Rating not given.
 
Review of Physiotherapy Outpatients - Rugby St Cross
30th August 2023


The staff is nice and explains my case clearly.

Suggested improvements
All good so far

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Food
Rating not given.
 
 
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