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1 2 3 4 5
Written by a carer
25th April 2018


My 18 month old son split his head open on Easter Sunday which meant a couple of hours in A&E. I would like to thank the Doctor that treated him that day, I believe it was Dr Roger Way (but I couldn't find him on iWGC so this could be slightly off as I only got a quick look at his name badge). Whoever was working on Easter that treated my baby was absolutely amazing. Not only did he reassure two panicking parents, he took the time to interact with our son and distract him from his pain. He went out and brought back a toy, he was personable, approachable, informative, patient and calm. My son had to have his head glued together and we were warned that if he didn't keep completely still to allow them to glue it, it would mean general anaesthetic for sutures, which he explained would be high risk for his age. Had he not explained that part to me, I probably would have not have understood the importance of why we needed to try and glue it, which meant I would have shouted at them to stop when my son was screaming as he had to be held down by 4 adults (necessarily) to keep him completely still whilst they cleaned and glued his wound. The Dr explained every part, he warned us it wouldn't be pleasant and prepared us for seeing our son in distress and pain, he got everything ready before we went in so our son (or us!) didn't have time to panic. He explained every detail of what would happen. We were very grateful that Doctor was working that day. Whilst my sons scar will be visible forever, it has healed very neatly and that is down to the great work of the Doctor who treated him. A credit to Horton Hospital.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
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Staff
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