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Written by a carer
26th January 2018


We attended accident and emergency. We received excellent and timely response from triage to seeing doctor for treatment. However we were disappointed by the interaction and treatment received by the doctor. The doctor did not identify themselves as a doctor or announce their name, they were wearing purple scrubs and not wearing an id badge They assessed the wound with bare hands and did not demonstrate effective infection control techniques. I addressed this after the doctor left to collect the necessary items, had heard someone tell them they needed to go a fridge in another part of department which involved them finding a key and a nurse. On return to the cubicle they made no effort to use alcohol gel or place gloves on before opening the package containing the treatment. I did ask them to stop. I explained and asked them to use the gel at end of bed and place gloves on. They told me that this was for patients and that they change the sheets so that was ok. They did go and wash their hands and returned with wet hands and proceeded to place...very difficulty gloves over wet hands. They appeared to have no understanding of the infection control policy or able to understand what I was trying to say. I'd be grateful if this was addressed with the as well as wearing ID badges and introducing themselves and identifying their self as the doctor. Unfortunately this interaction placed an overall negative on the service we received tonight.

Recommend
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Dignity/Respect
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Involvement
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Information
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Cleanliness
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Staff
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